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Salesforce notifier

Salesforce notifier

This section describes the alerts for the Salesforce notifier service.

SfNotifierDown

Severity Critical
Summary The sf-notifier service is down for 2 minutes.
Raise condition absent(sf_auth_ok) == 1
Description Rasies when the Docker container with the sf-notifier service is down for 2 minutes. In this case, notifications to Salesforce cannot be sent.
Troubleshooting
  • Inspect the Salesforce notifier service logs using docker service logs monitoring_sf_notifier.
  • Since the issue may be connected to Docker or system, inspect the Docker and system alerts.
Tuning Not required

SfNotifierAuthFailure

Severity Critical
Summary The sf-notifier service fails to authenticate to Salesforce for 2 minutes.
Raise condition sf_auth_ok == 0
Description Raises when the sf-notifier service fails to authenticate to Salesforce. In this case, notifications to Salesforce cannot be sent. The alert fires after 2 minutes.
Troubleshooting

  • Verify the authentication credentials.

  • Verify that the instance type is sandbox.

  • Update the cluster model parameters and redeploy the sf-container:

    1. On the cluster level of the Reclass model, update the cluster model parameters as required, paying attention to sandbox and password.

    2. Refresh Salt:

      salt '*' saltutil.refresh_pillar

    3. Redeploy the sf-notifier container:

      salt -C 'I@promethes:server and I@docker:server' state.sls docker
Tuning Not required

SfNotifierErrorsWarning

Removed starting from the MCP 2019.2.2 update

Severity Warning
Summary An average of {{ $value }} sf-notifier error requests appear for 2 minutes.
Raise condition increase(sf_error_count_total[2m]) > 0
Description

Raises when the number of Salesforce notifier errors started increasing over the last 2 minutes, indicating an issue with sending of the alert notifications to Salesforce. The issue is typically connected with the limits set in the Salesforce instance. The alert fires after 2 minutes.

Warning

The alert has been removed starting from the 2019.2.2 maintenance update. For the existing MCP deployments, disable this alert.
Troubleshooting Inspect the sf-notifier service logs in /srv/volumes/local/sf_notifier/logs/sfnotifier.log on the mon node that runs the service container. If the logs contain many entries with Salesforce exceptions, the issue can be connected with Salesforce instance limits or the account used by sf-notifier.
Tuning Disable the alert as described in Manage alerts.
updated: 2023-05-05 08:19