Collect support bundles¶

The support bundle is a compressed archive in .zip format of configuration data and log files from the cluster. It is the key to receiving effective technical support for most MSR4 cases.

Note

Once you have obtained a support bundle, you can upload the bundle to your new technical support case by following the instructions in the Mirantis knowledge base, using the Detail view of your case.

You can use the Support Console UI or the Support Console API to obtain the MSR4 support bundle.

To obtain the support bundle using the Support Console UI:

Forward the Support Console to port 8000:

kubectl --namespace default port-forward service/support-console 8000:8000

In your web browser, navigate to localhost:8000 to view the Support Console UI.
Click Collect Support Bundle.
In the pop-up window, enter the namespace from which you want to collect support data. By default, the Support Console gathers support data from the default namespace.
Optional. If you no longer require access to the Support Console, click Uninstall in the left-side navigation panel to remove the support-console Pod from your cluster.

To obtain the support bundle using the Support Console API:

Forward the Support Console to port 8000:

kubectl --namespace default port-forward service/support-console 8000:8000

Obtain the support bundle, specifying the namespace from which you want to collect support data. By default, the Support Console gathers support data from the default namespace.
```
curl localhost:8000/collect?ns=<namespace> -O -J
```
Optional. If you no longer require access to the Support Console, run the following command to remove the support-console Pod from your cluster:
```
helm uninstall support-console
```

Note

Additional methods for obtaining a support bundle are available for users running MSR4 on Mirantis Kubernetes Engine (MKE). For more information, refer to Collect support bundles on MKE clusters.